Frequently Asked Questions
Maintenance
Before you move in, your apartment will be professionally cleaned, and all appliances will be checked to ensure they are in full working order.
Yes, we have maintenance staff residing on the property.
If an item in your unit needs repair, you can input your requests and communicate directly with maintenance staff through our Resident Portal.
Maintenance issues are handled directly by our staff and vendors.
No, you do not have to be present for a service technician to perform work if you allow Permission to Enter (PTE).
If you are locked out, we can hold an ID in the office to allow you to let yourself in. You should immediately submit a work order for a new key to be made.
Yes, you are allowed to decorate the apartment within the guidelines.
Amenities
The property offers two pools, spas, basketball and tennis courts, a dog park, a playground, and a fitness center.
The pools and decks are available for use from 8:00 am to 10:00 pm.
Yes, parking is available, including carports, garages, and open spaces.
The washer and dryer hookups are located inside the unit.
Yes, our community is pet friendly, but there are dog breed restrictions.
The fees associated with having pets are $50 per pet and a $450 pet deposit.
Yes, there are dog breed restrictions.
Yes, there is a pet park on the property.
The standard appliances include a dishwasher, stove, refrigerator, microwave (in one-bedroom units), washer/dryer, HVAC, and a fireplace.
No, we do not offer furnished apartments at the moment. You can contact CORT, a reputable company that furnishes units.
Yes, we offer short-term leases.
Yes, we offer corporate leases.
No, we do not hold packages at the leasing office.
The fitness center is open from 8:00 am to 10:00 pm.
The gym includes cardio, strength, and resistance machines, as well as a full weight set.
Yes, there are quiet hours from 10:00 pm to 8:00 am.
Admin
No, it does not cost anything to take a tour.
You do not have to make an appointment; we accept both walk-ins and scheduled appointments.
The management at the local office is accessible, with at least one management staff member on site during office hours.
You can apply for an apartment online on any device or in-office.
It typically takes 2-3 business days for an application to be approved, but same-day approval is possible with all necessary documents.
When you sign the lease, you will pay prorated rent for the days remaining in the month and your deposit.
For first-time renters, don’t be afraid to ask questions and take notes.
You can pay your rent online with a debit/credit card, WIPS, checks, ACH, or USPS money order.
You can pay your rent online through the secure portal, which houses all your payment options.
Yes, you are required to purchase renter’s insurance.
Water, trash, and utilities are included in your rent and paid at the same time.
We provide a step-by-step guide to help you set up EDISON and SCG utilities.
You can use Frontier and Spectrum for Internet and cable. Cell phone companies also offer Internet options.
Yes, we periodically offer referral bonuses.
Overnight guests must park in designated spaces upfront by the leasing office.
No, we do not offer price reductions for signing a longer lease or paying rent a year in advance.
No, subletting is not allowed.
The fees for breaking your lease will be outlined in your lease agreement, but typically it is two months of rent.
Location
Yes, there is public transportation available by bus and rideshare near the buildings.
Our community is near Promenade Temecula, wineries, Old Town Temecula, Santa Rosa Plateau, and Pechanga Casino.
We are in the Riverside School District.
The nearest dog park is our awesome “Bark Park,” which is located on the property.
Yes, there are bike trails along Solana Way and Margarita Road.
Residents shop at Promenade Temecula, Costco, Target, and Walmart.
There are plenty of coffee shops, both big names and small mom-and-pop shops, less than two miles from the property.
Directions
You can get to our community by taking the I-15 freeway.
The nearest cross streets are Ynez Rd and Margarita Rd.
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